(800) 737-2787
rfp@rfparts.com
435 S. Pacific St.
San Marcos, CA 92078

Customer Service

 
 
 
Shipping & Delivery
 
RF Parts Company recommends United Parcel Service (UPS). Federal Express is also availiable for an additional cost.
Actual devlivery time depends on shipping method. the cost varies greatly with shipping company. Some orders will require custom shipping quote. Please choose the best option as to how you would like your parcel to be delivered, and if you wish insurance or registration.
United Parcel and Federal Express Shipments:
Will be given priority. However, 2-5 working days before shipping may be required due to extra shipping documentation or incomplete information from customer
Priority Mail:
Will be given priority. However, 2-5 working days before shipping may be required due to extra shipping documentation or incomplete information from customer. Flat rate boxes will be used where applicable.
Lost Parcels:
FedEx and UPS process their claims immediately, with rapid resolution. Postal claims may take up to 3 months to be resolved. Please keep in mind the customer owns the package as soon as it leaves our dock, and we have no control or responsibility over the shipping while in transit.
Shipping Methods & Charges: (in the 48 contig. states)
Best way: UPS. United Parcel Service orders received by 2:30p.m. PST (5:30 p.m.) EST, will most likely be shipped out that same day (not guaranteed). Federal Ecpress of Priority Mail are availiable. (12:00 p.m. PST deadline). (NOTE:  UPS and FedEx do not deliver to P.O. Boxes. If you have a P.O. Box, we recommend shipping by Priority Mail.) RF PARTS COMPANY DOES NOT SHIP FREIGHT COLLECT. Fractions of a pound round up to the next highest pound.
Dimensional Weight
("DW") charges may apply to any package and/or shipping method.
Delivery Area Surcharge
Applies to each package UPS delivers to certain zip codes. Go to www.ups.com for a listing of all applicable zip codes. UPS charge of $1.95 per package delivered to a commerical destination, and $2.75 per package delivered to a residential destination.
Hawaii, puerto Rico, Alaska
Standard Rates apply, No C.O.D.
California
Residents add appropriate sales tax
Rural Route Address Fee
With the advent of 911 emergency systems, nearly all RFD addresses were converted to street numbers and names. If you don't give us your assigned "911" street address, UPS will charge an additional $14 fee.
Address Correction Fee
UPS and FedEx charge $14 for address correction. RF Parts Company must pass this charge along to the customer. Be sure you give your complete and correct address (including street, drive, pkwy, apartment or unit #, zip code, etc. if it applies)

 

 

Privacy & Security

Privacy Notice
This privacy notice discloses the privacy practices for rfparts.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.


Information Collection, Use, and Sharing:

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


Your Access To and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.


Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


If you feel RF Parts is not abiding by this privacy policy, contact us immediately via telephone at 1 800 737 2787 or email at customerservice@rfparts.com.

We reserve the right to ship or not ship any product at any time for whatever reason!

 
 
 
Returns, Warranties & Replacements

Products are not sold for evaluation. Under some circumstances (at the discretion of RF Parts) and with its prior approval, we will accept an item for return.* Please be advised of “limited warranty” allowed to such items. (If you are not sure, ask a Sales Associate for details.) Should you suspect product received was damaged, please see the information below under “Damaged Items”.

*Under most circumstances returned items are subject to a 15% restocking fee. Books and Manuals are non-refundable. Shipping is not refundable.

RF PARTS COMPANY does not reimburse for freight charges when items are returned for warranty returns, cancelled /voided orders, etc.

All goods returning are subject to review and pre-arranged terms with customer service manager will be required.


RF Parts Company has pre-checked and inspected the product prior to shipping. All care has been taken to assure quality control and satisfaction of product to meet specs. You may not “test run” product or do evaluation on NEW merchandise. Once product is installed it is considered USED and will not be considered for return or exchange.

1. Call our Customer Service Department at (760) 744-0750 for a Return Authorization Number. Hours are 10:00 a.m. - 4:00 p.m. PST.
2. Original Purchase Receipt must be included with parts. No exceptions! (No original purchase receipt = No Refund.)
3. Items should be returned by prepaid United Parcel Service. Pack carefully to assure safe delivery. Write Return Authorization Number on the outside of the box. Insure if necessary. Refund is not possible if items are received damaged.

Warranty:

Since the vendor, RF Parts Co. does not control the use of its products, there are no express warranties which extend beyond the description on the face hereof. SELLER DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR ANY PARTICULAR PURPOSE. Since Seller cannot control the manner of use of its products after their sale, Seller will not be responsible for any consequential or indirect damages. Concerning products for which Seller is acting as only a distributor of products manufactured by other companies, Seller expressly limits its liabilities to any guarantees extended by the manufacturer, which guarantees Seller will pass through to the customer. Further, Seller will, at its option, either replace the goods sold or refund the purchase price. No warranties will apply if the goods are in any way altered or modified after delivery by Seller. See additional information regarding warranty of semiconductors and vacuum tubes.

 

 Shipping Damage:

If you receive a shipment and discover damage to it, NOTIFY THE CARRIER IMMEDIATELY and make a claim. DO NOT return merchandise to us until notified to do so by the carrier. Retain all packaging materials including Styrofoam peanuts, inner and outer cartons, labeling, etc. for inspection by the carrier. Without this, your claim may be denied. With shipments properly packaged (as all our shipments are), the ultimate responsibility for delivery in good condition rests with the carrier.

Limited Warranty on Transistors & Modules:

There is no exchange or warranty on transistors and modules which, in our opinion, have been damaged, installed, or used. Therefore, be sure the parts are proper for your equipment. Modules and transistors are fully tested under load and SWR by the factory to meet their specifications. The factory will not guarantee parts once installed.

Limited Warranty on Receiving & Special Purpose Tubes:

Receiving and Special Purpose Tubes carry a 30-day limited warranty on material and workmanship. However, TV SWEEP TYPE receiving tubes are not designed, rated, guaranteed or warranted by the manufacturer or RF Parts Co., for use in linear amplifiers. Please be sure the tubes you received are correct for your equipment. We do not warranty or guarantee suitability or reliability of any sweep tube used as an RF amplifier. 6146B and 6146W carry a one year limited transmitter tube warranty, and 6JB6 and 6JS6C carry a 90 day limited warranty when used in transceivers.
RF Parts Co. inspects all tubes before shipment to assure quality. Tubes returned for possible warranty are subject to our failure analysis to determine if claim can be covered by the factory's limited warranty. Tubes which, in our opinion, show evidence of excessive dissipation, low emissions, wear, or other damage indicating improper operation or excessive use, will likely not be accepted for warranty or exchange. Any tube not accepted for warranty or exchange will not be returned unless requested by customer who shall pay shipping charged to return same. The Limited Warranty period begins at receipt of tubes.

Limited Warranty on Transmitting Tubes:

Tube Report Form 

New Eimac, Taylor, RFP (RF Parts Co.) and similar power grid transmitting tubes carry the manufacturer's limited warranty against defective material and workmanship. Eimac, Cetron & Amperex glass tubes have a lesser warranty, ask your salesman. The Limited Warranty period begins at receipt of tubes.
    RFP 3-500ZG carries a 3 year, limited warranty. The Taylor 572B, 811A, 3-500ZG, etc, carry 2 year limited warranty. The Taylor 833A/C and 4-400C have a 2200 hour / 1 year prorated Limited Transmitter tube warranty.
    NO TUBE MANUFACTURER OFFERS A WARRANTY AGAINST WEAROUT OR FAILURE RESULTING FROM EXCESSIVE OPERATING TEMPERATURE AND/OR OTHER OPERATING CONDITIONS WHICH EXCEED MANUFACTURER'S SPECIFICATIONS.
   
    (#) and NOS denote new tubes with older date codes, guaranteed in new condition and carry a 90 day limited warranty against manufacturing defects unless otherwise indicated.
    (-P) denotes tubes removed from working equipment. Most tubes are from military transmitters and look and test as new (new tubes with no hours). We test all tubes and include a 90 day limited warranty against manufacturing defects.

Warranty Note:

ALL FOREIGN TUBE SALES AND WARRANTY CLAIMS ARE SUBJECT TO PRE-APPROVAL FOR WARRANTY COVERAGE OR EXCHANGE. - OUR EXPORT CUSTOMERS MAY BE SUBJECT TO PAY FOR TRANSPORTATION COSTS ‘’TO’’ AND ‘’FROM’’ THEIR LOCATION TO HAVE RF PARTS COMPANY DO A REPAIR , REPLACE, OR CREDIT ANY ITEMS SENT TO US HERE IN THE USA. RF PARTS COMPANY WILL ADVISE YOU IN ADVANCE – PLEASE ASK YOUR SALES / SERVICE ADVISOR.
WARRANTIES ON PRODUCT SOLD AND SHIPPED WITHIN THE USA ARE NORMALLY COVERED at no charge for freight AND MAY BE EXEMPT FROM THESE TERMS AND CONDITIONS.

 

Please Fill out our Tube Report Form
all tubes / product returned will be retested and inspected for proper usage. RF PARTS does have the right to repair, replace or deny any returned product at our discretion. Any tube product returned, which we feel is in good working order may not necessarily be replaced, but rather will be RETESTED and CONFIRMED to be in good working order and returned to customer as is.

NOTE: warranty “replacement” parts (when “Matched Parts” are sold) are usually always matched up (when ever possible) to the “original” product, in order to conform to our matching guidelines.

 

Ask your Sales Associate for more details on this. 
Manufacturer has final say on returned goods. Product must meet terms and conditions as stated in our catalog. 
Tube Report Form


Warranty for Metal Ceramic Transmitting Tubes & Sockets:

Warranty CodeTaylorSvetlana
A 11,000 hours or 24 months 6,000 hours or 25 months
B 5,500 hours or 12 months 3,000 hours or 12 months
C 3,300 hours or 12 months 12 months
D 2,200 hours or 12 months 12 months
E Not Applicable 90 days
Warranty CodeEimac
T 10,000 hours or 24 months
V 7,000 hours or 24 months
R 5,000 hours or 12 months
P 4,000 hours or 12 months
N 3,000 hours or 12 months
K 1,000 hours or 12 months
12 hardware and accessories only, 12 months

    Hour Rating: Based on filament or heater on-time hours for factory authorized warranty.

    If a product fails during the first 10% of the operational hours due to faulty workmanship or material, it will be replaced or credited at 100% of original purchase price. If failure occurs during the remaining 90% of the warranty hours, a prorated adjustment will be calculated, and a credit will be issued towards the price of a new tube.

    Failures as the result of improper use or operation may not quality for warranty coverage.
    Tubes returned to RFP for Warranty Claim: Customer is responsible for shipping charges.
How to Return Parts for Warranty :

(1)   Call our Customer Service Department at (760) 744-0750 for a Return Authorization Number. Hours are 10:00 a.m. - 4:00 p.m. PST.
(2)   Original Purchase Receipt must be included with parts. No exceptions! (No original purchase receipt = No warranty.) Our Limited Warranty applies to the original purchaser only.
        • In the case of tubes being returned for Warranty Consideration, a detailed Service Report Form must be included.
        • Return Authorization Number is good for 14 days.
(3)   Items should be returned by prepaid United Parcel Service. Pack carefully to assure safe delivery. Insure if necessary. Warranty coverage is not possible if items are received damaged.
    Note: When returning merchandise, please place the original package inside of a shipping carton. Do not use the original container as a shipping carton. Write the Return Authorization Number on the outside of the box.


Product Returns
for Credit / Refund (not Warranty issues)
 

     Products are not sold for evaluation. Under some circumstances (at the discretion of RF Parts) and with its prior approval, we will accept an item for return.* Please be advised of “limited warranty” allowed to such items. (If you are not sure, ask a Sales Associate for details.) Should you suspect product received was damaged, please see the information below under “Damaged Items”.
*Under most circumstances returned items are subject to a 15% restocking fee. Books and Manuals are non-refundable. Shipping is not refundable.

RF PARTS COMPANY does not reimburse for freight charges when items are returned for warranty returns, cancelled /voided orders, etc.
All goods returning are subject to review and pre-arranged terms with customer service manager will be required.

RF Parts Company has pre-checked and inspected the product prior to shipping. All care has been taken to assure quality control and satisfaction of product to meet specs. You may not “test run” product or do evaluation on NEW merchandise. Once product is installed it is considered USED and will not be considered for return or exchange.

(1)   Call our Customer Service Department at (760) 744-0750 for a Return Authorization Number. Hours are 10:00 a.m. - 4:00 p.m. PST.
(2)   Original Purchase Receipt must be included with parts. No exceptions! (No original purchase receipt = No Refund.)
(3)   Items should be returned by prepaid United Parcel Service. Pack carefully to assure safe delivery. Write Return Authorization Number on the outside of the box. Insure if necessary. Refund is not possible if items are received damaged.

 

 
Damaged Items :

     At the time of delivery
, if the box is obviously damaged, note this with the driver and refuse shipment. This item will be returned to us and another will be sent at no additional charge.
     If hidden damage is noted (when box is opened), contact UPS as soon as possible. Save box and all packing. UPS will pickup the box/parts. Once the item is received by us, a replacement will be sent.

 

 
 
 
Ordering

1. Shop Through Our Site

Browse by Category
RF Parts has made it simple to find the parts you need! just click the category your part falls under and you can filter through till you find yours or keep clicking the sub categories on the left hand side till you find the specific category you are looking for. 

Search For a Specific Product
Do you know the part number you're looking for? Use the search tool near the top. You will notice it by the words, 'search entire store here' in a rectangular box. Enter the item you are looking for and hit 'Enter' or click on the 'GO' button next to the box.

2. Add products to your shopping cart

Check-out A Product in More Detail
As you're browsing through our site and you see a product that interests you, click on the picture or name of the product see more details about that product. The resulting page provides you with a larger picture, alternate pictures and a product description. Just below the product price you will see your 'Add To Cart' options. If applicable, designate how many you would like to purchase in the 'Quantity' box and then click 'Add To Cart'.

3. Start the check-out process - it's easy!

Start Check-out
After you add a product to your shopping cart, it will immediately bring you to your shopping cart, if you would like to continue shopping, you can click the RF Parts banner at the top or click the 'back' button. On the shopping cart page you can enter 'coupon codes' if they apply, or you can put in your zip code and get your shipping charges. This can also be done later in the check out process, if you want to skip that, just click 'Proceed to Checkout'

Have you shopped with us before?
The next screen you will see will ask you if you've registered your information with us before. If you have, simply complete the small form on the right-hand side and click 'Log-in' so we can pickup your previous shipping and billing addresses to make check-out faster. If you haven't, or do not wish us to keep your information on file you can skip this step and there will be a 'checkout as guest' feature and we will not save your personal information.

Enter Billing and Shipping Information
Scroll down and enter your appropriate billing and shipping information. For new customers, enter a login and password so you can access the status of your order at a future date. Be sure to select a shipping option at the bottom-right. When you are finished entering this information, click 'Continue Check-Out' at the bottom-right.

4. Finalize your purchase, get your receipt

Enter Payment Information.
RF Parts Company Accepts the following payment types;
- Credit Card: Visa, American Express, and Mastercard. 

- PayPal. You will be automatically redirected to the Paypal website upon completion of order to submit your payment. Orders will not ship until we have verified payment has been sent. If after 30 days payment has not been sent your order will automatically be cancelled.
- Purchase Order: This option is for NET Terms customers only, if you use this option without pre authorization your order will immediately be cancelled.
- Wire Transfer: Please Call our Sales Department for instrustions on how to use this option.
- Money Order: Please Call our Sales Department for instrustions on how to use this option. 

On the final screen, enter your credit card information complete with number (no dashes or spaces), expiration and security code and then click 'Place Order' - CLICK THIS BUTTON ONLY ONCE.

Get Your Receipt
After you successfully enter your credit card information, you will be presented with your purchase receipt. Be sure to print this screen for your records.

When Will My Credit Card Be Charged?

Upon placing an order on our site, our system will immediately 'authorize' your credit card for the purchase amount. This authorization is how our shopping system 'knows' to approve your purchase and provide you with an invoice. While some credit card statements will show this as a charge right away, this authorization is not an actual charge. Once we verify product availability and your transaction is approved by our fraud department, we will prepare your order for shipping and charge your credit card at that time. No credit card will be charged before product is shipped. If somehow we cannot fullfill your order, your authorization amount will be voided and released from our system within 48 hours.

Payment, Pricing & Promotions
Viewing Orders
Updating Account Information