- Hours of Operation
- 7:00 am - 4:00 pm PST Monday-Friday
- Closed Saturday and Sunday
- Shipping & Delivery
United Parcel Service * Federal Express * United States Postal Service (USPS).
Priority Mail: Usually ships same or next business day.
Shipping Methods & Charges: (in the 48 contig. states)
NOTE: UPS and FedEx do not deliver parcels to P.O. Boxes. If you have a P.O. Box, we recommend shipping by USPS Priority Mail.
RF PARTS COMPANY DOES NOT SHIP FREIGHT COLLECT,
("DW") charges may apply to any package and/or shipping method. UPS and FEDEX measure every box for size to weight ratio. Light weight items that go in larger boxes will get billed at the dimensional weight of shipping box. The dimensional factor for all box sizes are divided by 139 for Domestic and International shipments. (Example: 10 x 10 x 10 ÷ 139 = 7.19 pounds). Check with Sales Representative if this will apply to your order.
Delivery Area Surcharge or Extended Area Surcharge
A Delivery Area Surcharge or Extended Area Surcharge applies to each package UPS and FEDEX delivers to certain zip codes. Go to www.ups.com or www.fedex.com for a listing of all applicable zip codes. UPS and Fedex charge of $4.00 per package delivered to a commercial destination, and $4.45 per package delivered to a residential destination.
Hawaii, Puerto Rico, Alaska
Standard Rates apply, No C.O.D.
California and Georgia Sales Tax
Residents of California add appropriate sales tax. 7.25% State-wide, 7.75% San Diego County. Georgia residents add 6% tax.
Rural Route Address Fee
With the advent of 911 emergency systems, nearly all RFD addresses were converted to street numbers and names. If you don't give us your assigned "911" street address, UPS and Fedex will charge an additional $15.90 fee.
Address Correction Fee
UPS and FedEx charge $15.90 for address correction. RF Parts Company must pass this charge along to the customer. Be sure you give your complete and correct address (including street, drive, pkwy, apartment or unit #, zip code, etc. if it applies)
For International Shipments: Availability of ship methods is dependent on the destination country. Except as otherwise provided on the Site, (1) the shipping costs will be prepaid and added to your order, and (2) all import licenses, duties, tariffs, taxes and brokerage fees will be your responsibility. There is $35.00 Wire Transfer fee.
This privacy notice discloses the privacy practices for rfparts.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Cancellation and refund information
Credit or debit card: Your credit or debit card will not be charged prior to shipment or cancellation of order. Your card issuer may have placed an authorization hold that may temporarily reduce the available balance in your account. Any hold placed on your account will be removed according to your card issuer's policy. Please contact your financial institution for more information. RF Parts Company does not take any funds from your account until the items are shipped. It will show on your statement, but we do not receive any funds until items are shipped. If you cancel order when using credit or debit card, you will have to contact your bank.
Out of Stock: If a Product you order is out of stock at time order is placed, RF Parts Company will issue a refund. If the item is expected to be received within 5 business days, we may elect to ship order complete with customer’s approval. If an out of stock items delivery is longer than 5 business days, a refund will be issued and you will be contacted once the item arrives.
Information Collection, Use, and Sharing:
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access To and Control of Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data); that information is encrypted, and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We reserve the right to ship or not ship any product at any time for whatever reason!
- Returns, Warranties & Replacements
Products are not sold for evaluation. Under some circumstances (at the discretion of RF Parts Company) and with its prior approval, we will accept an item for return.* Please be advised of “limited warranty” allowed to such items. (If you are not sure, ask a Sales Associate for details.) Should you suspect product received was damaged; please see the information below under “Damaged Items”.
*Under most circumstances returned items are subject to a 20% restocking fee. Books and Manuals are non-refundable. Tools & Test Equipment are NOT RETURNABLE. Shipping is not refundable. (Contact Customer Service if you have any questions about returning items)
RF PARTS COMPANY does not reimburse for freight charges when items are returned for warranty returns, cancelled /voided orders, etc.
All goods returning are subject to review and pre-arranged terms with customer service manager will be required.
RF Parts Company has pre-checked and inspected the product prior to shipping. All care has been taken to assure quality control and satisfaction of product to meet specs. You may not “test run” product or do evaluation on NEW merchandise. Once product is installed it is considered USED and will not be considered for return or exchange.
1. Call our Customer Service Department at (760)744-0700, Ext 310 for a Return Authorization Number. Hours are 7:30 a.m. - 3:30 p.m. PST. Items returned without Return Authorization on outside of box will get rejected when they arrive. Box must have RMA number on outside of box when returning.
2. Original Purchase Receipt must be included with parts. No exceptions! (No original purchase receipt = No Refund.)
3. Items should be returned by prepaid United Parcel Service. Pack carefully to assure safe delivery. Write Return Authorization Number on the outside of the box. Insure if necessary. Refund is not possible if items are received damaged.
Since the vendor, RF Parts Company does not control the use of its products, there are no express warranties which extend beyond the description on the face hereof. SELLER DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR ANY PARTICULAR PURPOSE. Since Seller cannot control the manner of use of its products after their sale, Seller will not be responsible for any consequential or indirect damages. Concerning products for which Seller is acting as only a distributor of products manufactured by other companies, Seller expressly limits its liabilities to any guarantees extended by the manufacturer, which guarantees Seller will pass through to the customer. Further, Seller will, at its option, either replace the goods sold or refund the purchase price. No warranties will apply if the goods are in any way altered or modified after delivery by Seller. See additional information regarding warranty of semiconductors and vacuum tubes.
If you receive a shipment and discover damage to it, NOTIFY THE CARRIER IMMEDIATELY and make a claim. DO NOT return merchandise to us until notified to do so by the carrier. Retain all packaging materials including Styrofoam peanuts, inner and outer cartons, labeling, etc. for inspection by the carrier. Without this, your claim may be denied. With shipments properly packaged (as all our shipments are), the ultimate responsibility for delivery in good condition rests with the carrier.
Limited Warranty on Transistors & Modules:
There is no exchange or warranty on transistors and modules which, in our opinion, have been damaged, installed, or used. Therefore, be sure the parts are proper for your equipment. Modules and transistors are fully tested under load and SWR by the factory to meet their specifications. The factory will not guarantee parts once installed.
Limited Warranty on Receiving & Special Purpose Tubes:
Receiving and Special Purpose Tubes carry a 30-day limited warranty on material and workmanship. However, TV SWEEP TYPE receiving tubes are not designed, rated, guaranteed or warranted by the manufacturer or RF Parts Company, for use in linear amplifiers. Please be sure the tubes you received are correct for your equipment. We do not warranty or guarantee suitability or reliability of any sweep tube used as an RF amplifier. 6146B and 6146W carry a one year limited transmitter tube warranty, and 6JB6 and 6JS6C carry a 90 day limited warranty when used in transceivers.
RF Parts Company inspects all tubes before shipment to assure quality. Tubes returned for possible warranty are subject to our failure analysis to determine if claim can be covered by the factory's limited warranty. Tubes which, in our opinion, show evidence of excessive dissipation, low emissions, wear, or other damage indicating improper operation or excessive use, will likely not be accepted for warranty or exchange. Any tube not accepted for warranty or exchange will not be returned unless requested by customer who shall pay shipping charged to return same. The Limited Warranty period begins at receipt of tubes.
Limited Warranty on Transmitting Tubes:
Tube Report Form
New Eimac, Taylor, RFP (RF Parts Company) and similar power grid transmitting tubes carry the manufacturer's limited warranty against defective material and workmanship. Eimac, Cetron & Amperex glass tubes have a lesser warranty, ask your salesperson. The Limited Warranty period begins at receipt of tubes.
RFP and Taylor 3-500ZG carries a 2 year, limited warranty. (First year 100%, 2nd year prorated). The Taylor 811A & 572B carry 1 year limited warranty. The Taylor 833A/C and 4-400C have a 1 year prorated Limited Transmitter tube warranty.
NO TUBE MANUFACTURER OFFERS A WARRANTY AGAINST WEAROUT OR FAILURE RESULTING FROM EXCESSIVE OPERATING TEMPERATURE AND/OR OTHER OPERATING CONDITIONS WHICH EXCEED MANUFACTURER'S SPECIFICATIONS.
(#) and NOS denote new tubes with older date codes, guaranteed in new condition and carry a 1 year limited warranty against manufacturing defects unless otherwise indicated.
(-P) denotes tubes removed from working equipment. Most tubes are from military transmitters and look and test as new (new tubes with little or no hours). We test all tubes and include a 90 day limited warranty against manufacturing defects.
All Foreign tube sales and warranty claims are subject to pre-approval for warranty coverage or exchange. Our Export customers may be subject to pay for transportation costs “TO” and “FROM” their location to have RF Parts Company do a repair, replace, or credit any items sent to us in the USA. RF Parts Company will advise you in advance – Please ask your Sales / Service advisor. Warranties on product sold and shipped within the USA are normally covered at no charge for freight and may be exempt from these terms and conditions.
Please Fill out our Tube Report Form
All tubes / product returned will be retested and inspected for proper usage. RF Parts Company does have the right to repair, replace or deny any returned product at our discretion. Any tube product returned, which we feel is in good working order may not necessarily be replaced, but rather will be RETESTED and CONFIRMED to be in good working order and returned to customer as is.
NOTE: Warranty “replacement” parts (when “Matched Parts” are sold) are usually always matched up (whenever possible) to the “original” product, in order to conform to our matching guidelines.
Ask your Sales Associate for more details.
Manufacturer has final say on returned goods. Product must meet terms and conditions as stated in our catalog.
Tube Report Form
1. Shop Through Our Site
Browse by Category
RF Parts Company has made it simple to find the parts you need! Simply click the category your part falls under and you can filter through the sub categories on the left hand side till you find the specific category you are looking for.
Search For a Specific Product
Do you know the part number you're looking for? Use the search tool near the top. You will notice it by the words, 'search entire store here' in a rectangular box. Enter the item you are looking for and hit 'Enter' or click on the 'GO' button next to the box. If you do not find the item, you can limit the characters and hit search again and you may get more choices to find your item. You can narrow your search by using the "Sort by" clickable: Price, Name, Position, or Made in the USA.
2. Add products to your shopping cart
Check-out A Product in More Detail
As you're browsing through our site and you see a product that interests you, click on the picture or name of the product to see more details about that product. The resulting page provides you with a larger picture, alternate pictures and a product description. Just below the product price you will see your 'Add to Cart' options. If applicable, designate how many you would like to purchase in the 'Quantity' box and then click 'Add to Cart'.
3. Start the check-out process - it's easy!
When adding a product to your shopping cart, it will immediately bring you to your shopping cart, if you would like to continue shopping, you can click the RF Parts Company banner at the top or click the 'back' button. On the shopping cart page you can enter 'coupon codes' if they apply, or you can put in your zip code and get your shipping charges. This can also be done later in the checkout process. If you are finished or want to skip that, just click 'Proceed to Checkout'
Have you shopped with us before?
The next screen you will see will ask you if you've registered your information with us before. If you have, simply complete the small form on the right-hand side and click 'Log-in' so your information will filter in from your previous shipping and billing addresses to make check-out faster. If you haven't, or do not wish us to keep your information on file you can skip this step and there will be a 'checkout as guest' feature and we will not save your personal information.
Enter Billing and Shipping Information
Scroll down and enter your appropriate billing and shipping information. For new customers, enter a login and password so you can access the status of your order at a future date. Be sure to select a shipping option at the bottom-right. When you are finished entering this information, click 'Continue Check-Out' at the bottom-right.
4. Finalize your purchase; get your receipt
Enter Payment Information.
RF Parts Company Accepts the following payment types;
- Credit Card: Visa and MasterCard for Domestic customers only. (AMEX or Discover customers can choose PayPal as payment option and use card through PayPal).
*INTERNATIONAL CUSTOMERS* We are no longer accepting Credit Card payments if you are located outside of the United States. Our preferred method of payment is by International Wire Transfer. At this time, however, you may use PayPal. If you are having issues with your PayPal payment, please send your payment to our RFP PayPal account, at email@example.com. Your order shall be processed immediately. We appreciate your business!
- PayPal. You will automatically be redirected to the PayPal website upon completion of order to submit your payment. Orders will not ship until we have verified payment has been sent. If after 30 days payment has not been sent your order will automatically be cancelled. PayPal will accept Visa, MasterCard, Discover, and American Express as payment option.
- Purchase Order: This option is for NET Terms customers only, if you use this option without pre authorization your order will immediately be cancelled.
- Wire Transfer: Please Call or email our Sales Department for instructions on how to use this option. $35.00 Wire Transfer fee will be added for all International Transactions.
- Money Order: Please Call or email our Sales Department for instructions on how to use this option.
On the final screen, enter your credit card details complete with number (no dashes or spaces), expiration and security code and then click 'Place Order' - CLICK THIS BUTTON ONLY ONCE.
Get Your Receipt
After you successfully enter your credit card details, you will be presented with your purchase receipt. Be sure to print this screen for your records.
When Will My Credit Card Be Charged?
Upon placing an order on our site, our system will immediately 'authorize' your credit card for the purchase amount. This authorization is how our shopping system 'knows' to approve your purchase and provide you with an invoice. While some credit card statements will show this as a charge right away, this authorization is not an actual charge. Once we verify product availability and your transaction is approved by our fraud department, we will prepare your order for shipping and charge your credit card at that time. No credit card will be charged before product is shipped. If somehow we cannot fulfill your order, your authorization amount will be voided and released from our system within 48 hours.